Shipping policy

SYLVA SHIPPING POLICY

Thank you for shopping with SYLVA. We are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below.

Order Processing

All orders are processed within 1–3 business days after payment is successfully received.

Please note that processing times may be longer during product launches, holidays, sales events, or periods of high order volume.

Once your order has been shipped, you will receive a confirmation email containing tracking information, where available.

Shipping Times

Estimated delivery times vary depending on your location and shipping carrier.

Domestic orders: 2–7 business days

Please note that these delivery estimates are not guaranteed and may be affected by customs processing, carrier delays, weather conditions, or other circumstances beyond our control.

Shipping Costs

Shipping rates are calculated at checkout based on the destination and shipping method selected.

Any applicable customs duties, taxes, import fees, or other charges imposed by local authorities are the responsibility of the customer.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

SYLVA is not responsible for orders shipped to incorrect addresses provided by the customer. If an order is returned to us due to an incorrect address, additional shipping fees may apply before the order can be reshipped.

Lost or Delayed Packages

Once an order has been handed over to the shipping carrier, delivery is under the carrier's responsibility.

While we will do our best to assist with shipping issues, SYLVA is not liable for delays caused by shipping carriers, customs authorities, weather conditions, or other factors outside our control.