Privacy policy

Last updated: June 24, 2026

Privacy Policy

Last Updated: [Date]

Welcome to Sylva We respect your privacy and are committed to protecting your personal information.

By using our website, sylvaclothing.store, you agree to the practices described in this Privacy Policy.

Information We Collect

When you visit our website, place an order, subscribe to our newsletter, or contact us, we may collect:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information (processed securely by third-party payment providers)
  • Order history
  • Device information, browser type, and IP address

How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Provide customer support
  • Send order confirmations and shipping updates
  • Improve our website and services
  • Prevent fraud and unauthorized transactions
  • Send marketing emails if you have subscribed

Email Marketing

If you subscribe to our newsletter, we may send promotional emails regarding new products, restocks, offers, and updates.

You can unsubscribe at any time by clicking the unsubscribe link in any marketing email.

Payment Processing

We do not store your payment card details.

Payments are securely processed through trusted payment providers such as Paymob and other payment partners integrated with Shopify.

Cookies

We use cookies and similar technologies to:

  • Improve website performance
  • Remember user preferences
  • Analyze website traffic
  • Measure marketing effectiveness

You can disable cookies through your browser settings, though some features of the website may not function properly.

Third-Party Services

We may share information with trusted third-party services necessary to operate our business, including:

  • Shopify
  • Paymob
  • Klaviyo
  • Shipping and fulfillment providers
  • Analytics providers

These providers only receive the information necessary to perform their services.

Data Security

We take reasonable security measures to protect your personal information from unauthorized access, disclosure, or misuse.

However, no online transmission or storage method can be guaranteed to be 100% secure.

Your Rights

You may request to:

  • Access your personal information
  • Correct inaccurate information
  • Delete your personal information
  • Unsubscribe from marketing communications

To make a request, contact us using the details below.

Children's Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect information from children.

Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date.

Contact Information

If you have any questions regarding this Privacy Policy, please contact us:

Sylva
Email: info@sylvaclothing.store
Website: sylvaclothing.store