Refund policy

SYLVA RETURN POLICY

At SYLVA, we strive to ensure every customer is satisfied with their purchase. If you are not completely happy with your order, please review our return policy below.

Returns

Customers may request a return within 3** days of receiving their order**. To be eligible for a return, items must:

Be unworn, unused, and in their original condition.
Have all original tags attached.
Be free from stains, odors, damage, or alterations.
Be returned in the original packaging whenever possible.

Return Shipping

Customers are responsible for all return shipping costs. SYLVA does not provide prepaid return labels and does not reimburse return shipping expenses.

We recommend using a tracked shipping service, as SYLVA is not responsible for returns lost in transit.

Non-Returnable Items

The following items cannot be returned:

Products that have been worn, washed, damaged, or altered after delivery.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within a reasonable timeframe. Original shipping charges are non-refundable.

Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery with your order number and clear photos of the issue so we can review and resolve the matter.